Steeler Pride

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Then staff was incredibly pleasant, knowledgeable, and helpful. It was also clean,,and well maintained. Breakfast was delicious and well taken care of. Internet was a little difficult to get on, but worked fine during our trip. Room was clean and had modern amenities such as usb charging ports and flatscreens. The kitchen has new stainless steel appliances and they worked well. It was generally very quiet in the hotel and this was on a home game for the Steelers weekend. My husband utilized the shuttle service to run to an area restaurant while I had our vehicle somewhere else.

He said it was easy. Grubhub also had a lot of area restaurants that delivered there for us. Pool is a little bit smaller then some, but is heated and clean. Our son enjoyed it. The fitness room also was well outfitted. Plenty of parking and it is up on a hill, so the view is nice. I can imagine the hill it is on could be tricky in a snowstorm or with icing as it is quite steep. We would stay here again. I stayed at this hotel recently for a total of 15 days.

They were in the process of changing housekeeping services and rooms did not get cleaned until after 4 in the afternoon.

I paid for a premium room with snack and water, and I had to ask several times for someone to restock water and drinks. I finally gave up on housekeeping and the snacks the last few days and just started replacing my towels myself. I frequently stay at Hilton properties and I have always been satisfied with the level of customer service provided, but not at this hotel. Most of the mature associates are nice, but I never really received any greetings like at my previous experiences at the Embassy. My main issue was with a couple of young adults working the front desk.

I had arrived back at the hotel around 2: I sent a text message to the front desk to inquire what time housekeeping would be cleaning the rooms on my floor. I was told before 4pm. Housekeeping did not arrive until 4: The housekeeper was nice, and appeared to be exhausted.

I excused myself from the room and headed downstairs to meet up with some colleagues staying at the hotel for dinner. As I was waiting on my colleagues, I sent another text message to let them know that housekeeping had just arrived.

I explained the housekeeper was nice and appeared to be exhausted and mentioned that they may be understaffed. I sat in the lobby as the front desk clerks read my message. For whatever reason, they seemed to think my message was funny and proceeded to make a phone call to someone at the hotel and read my message over the phone.

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The young man laughed and said he would reply to the message. He replied basically saying, they were glad the room was cleaned and thanks. I replied to the message and told them I would send any further feedback to corporate, as it appeared they could care less. I received a text back from a young lady claiming to be a manager asking if we could discuss my concerns further.

I agreed to meet with her the following day. I explained my concerns and she told me there was a housekeeping transition, and she would "discipline" the young adults.

I explained that I was a customer service supervisor and I just thought they needed some additional training, not necessarily discipline. She asked me what I would like to make up for the situation and explained all I wanted was good service. My concerns were not about getting freebies, as I thought she was implying.

The room was nice and spacious. My colleague had to be moved due to a roach infestation, but I never encountered any insects, just poor service. The kitchen staff was wonderful and very accomodating. The evening social is nothing to write home about, but was ok. They offer red or white wine and a draft beer.

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Your first drink is complimentary and anything after that is 50 cents from Your staff needs to be trained according to Hilton standards. Every Hilton hotel that I have ever stayed at has always greeted me when I arrived and wished me a nice day when I left.

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I may have experienced that a couple of times in your hotel. Your rooms should be cleaned by 3 pm daily and your guest should not be disturbed after that time. I stayed at this hotel because of all of the fabulous reviews, not sure what happened between those reviews any my stay. I hope you guys get it together, because you have the potential to be a great hotel in the airport area.

My peers will be writing their reviews soon, and you will probably get the same feedback. Customer service is key in your industry, train your front desk people appropriately. They could learn a lot from your kitchen staff. Dear Maps, I'm so sorry for your poor experience this week at our hotel.

Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sideline apparel, sparkly tops for her, light up holiday sweaters, and of course, Terrible Towels are available online and at our Pittsburgh store locations.

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