Communication Gaps and How to Close Them (Dorset House eBooks)

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  • Communication Gaps and How to Close Them - Naomi Karten - Google Книги
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    • Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged.

    Communication Gaps and How to Close Them - Naomi Karten - Google Книги

    Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. The Advantage, Enhanced Edition. Making It All Work. The Designing for Growth Field Book. The Human Side of Agile: How to Help Your Team Deliver.

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    Help customers describe their needs, Become an information-gathering skeptic, Understand your customers' context, and Try the solution on for size. This part was more about requirements gathering and understanding what your customer actually wants.

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    I enjoyed the focus on building prototypes and getting early interaction with the customers. The last part policies and practices consists of: Clarify the customer perceptions, create service agreements, say Whoa, and build win-win relationships. These chapters seemed to focus more on IT support and creating formal service level agreements. I personally didn't like these chapters much, they focused a little too much on formalizing relationships. The last chapter is the action plan chapter, which I didn't find interesting at all, but perhaps helps some readers adopting some of the good ideas from this book.

    All in all, Managing Expectations is a decent book contains good advice. Most of it as Naomi also points out is common sense. When I read it, there were very little AHA! Yet, I liked most of it and it contained interesting stories and examples. Because of that, I decided to rate it 3 stars.

    The book does what it should be doing, but it isn't a book that I'll be picking up frequently or will be commonly referring to people. A decent book, though I liked Naomi's later book on communication gaps more.

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    Well written and researched, this book brings to light ideas we often overlook when managing project Written with an easy style, this book is a good starter manual for those just entering the field or a good review for us who've been at it for years. You can tell from the writing and examples that Naomi has "been there". Karten's advice is a practical resource to the most experienced manager and is a good primer for the least experienced. I manage a team of people who manage a large book of clients. Some are more experienced in managing expectations than others. Each team member found ways to put Karten's advice to work and improve their relationships as well as their stress levels under constant demand.

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    Editorial Reviews. About the Author. Naomi Karten is an international speaker, seminar leader, author, and consultant, specializing in helping organizations. Read "Communication Gaps and How to Close Them" by Naomi Karten with Rakuten Kobo. This is the digital by Naomi Karten. series Dorset House eBooks.

    Too much fluff and a bit outdated, not enough practical how-tos. I'll keep looking for a more hands on approach. Engaging writing with some good guidelines, but I wish that there were more examples.

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    I'm not sure if e-books are the way to go for me, as I like to flip back and forth. Get to Know Us. Not Enabled Word Wise: Not Enabled Screen Reader: Enabled Average Customer Review: Be the first to review this item Amazon Bestsellers Rank: Delivery and Returns see our delivery rates and policies thinking of returning an item?

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