Contents:
Are We All Agreed? Service Design Part 1: The Relationship Management Processes 95 Chapter 6: The Warranty Processes Chapter 7: Service Transition Chapter 8: Making Services Work Every Day: Service Operation Chapter 9: Striving to Do Better: Getting Practical Chapter Going Back to the Drawing Board: Design Projects Chapter Transition Projects Part IV: The Part of Tens Chapter Some Possible Quick Wins Chapter Appendixes Appendix A: Biochemistry For Dummies John T.
Sailing For Dummies J.
Dutch For Dummies Margreet Kwakernaak. Japanese For Dummies Eriko Sato.
Back cover copy Learn to: He breaks down the five stages of the ITIL service lifecycle into easy-to-digest servings, and offers expert guidance on how to implement ITIL in any organisation. Get the lowdown on ITIL - find out exactly what ITIL is and, more importantly, how it can help you and your organisationUnderstand the fundamentals - learn about core ITIL concepts, principles and terminology and familiarise yourself with the service lifecycle - the backbone of ITILGet the lie of the land - explore each stage of the ITIL service lifecycle, including service strategy, service design, service transition, service operation and continual service improvementGet practical - discover how to implement and use ITIL service management processes and practices in your organisation - with tips on which ITIL elements to try out first for quick resultsGet certified!
Table of contents Introduction 1 Part I: Service Strategy 63 Chapter 5: Are We All Agreed?
Amina Chitembo rated it liked it Dec 15, Tom Perry rated it it was ok Jul 27, It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. See details for additional description. To ask other readers questions about Itil for Dummies, Edition , please sign up. March 8, Imprint:
Service Design Part 1: The Relationship Management Processes 95 Chapter 6: Designing Services to Be Fit for Use: Service Design Part 2: The Warranty Processes Chapter 7: Service Transition Chapter 8: Making Services Work Every Day: Service Operation Chapter 9: Striving to Do Better: Getting Practical Chapter Going Back to the Drawing Board: Design Projects Chapter Transition Projects Part IV: