A Solid Handshake: Integrity Lessons for New Leaders

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Well, trust is anything but soft. Trust has hard, bottom-line impacts to people and organizations. The truth is trust is built through the use of very specific behaviors that can be taught, learned, and practiced. Learn the specific elements of trust and how you can use their associated behaviors to become more trustworthy and develop high-trust relationships. Distrust is the opposite of trust — On the surface this seems to make sense, right? If we have a spectrum with trust on one side, then distrust must be on the other. Actually, the opposite of trust is control. Staying in control means less risk, and risk is required when trusting someone.

Without risk there is no need for trust and trust requires that you give up control to one degree or another. Trust is all about integrity — Integrity is one of the four core elements of trust and most people identify it as being the most important when it comes to building trust.

However, integrity is just one of the building blocks of trust. People who have expertise, a proven track record, and are effective at what they do inspire trust. A third element of trust is connectedness, showing care and concern for others by building rapport, communicating effectively, and demonstrating benevolence.

Finally, the fourth element of trust is dependability. You build trust when you are reliable, accountable, and responsive in your actions. Many times we accept myths as truths because on the surface they seem pretty reasonable. But when you dig a little deeper, you begin to see that trust is not quite as simple as we make it out to be.

Please take the time to share by leaving a comment. Posted on September 11, by Randy Conley. Some are good for us and help us live healthier and happier lives. Hopefully the good outweigh the bad. Trust is built through the use of very specific behaviors that anyone can learn and master over time. Trustworthiness can, and should, become a habit. My fellow trust activist, John Blakey , has recently published The Trusted Executive—Nine leadership habits that inspire results, relationships, and reputation.

His book is a road-map that can help anyone develop the habit of trustworthiness. Built around the three pillars of trust—ability, integrity, and benevolence—John outlines nine habits of trustworthiness. They learn the behaviors of trust and practice them over a period of time to the point where they become habits. Posted on August 7, by Randy Conley. Leadership , Trust , Trustworthiness. The question is, do we have ethics? Do we have the moral principles or values in place to guide our decisions when faced with ethical dilemmas or difficult situations? Hopefully they can be as helpful to you as they have been for me.

Purpose —Your purpose is the road you choose to travel, the meaning and direction of your life. For some it may be rooted in their spiritual faith. Others may find their purpose is something they feel called to do, such as serving those in need, raising responsible children, or leaving the world a better place than they found it. Being driven by false pride causes you to seek the approval and acceptance of others which can overly influence you to take the easy way out when faced with a tough situation. Patience— Patience is in short supply in our culture.

Integrity | Leading with Trust

Enduring the struggles and challenges life throws our way helps develop the strength of our character. Persistence— This component of ethical power is about staying the course and remaining true to your purpose and values. Persistence is about commitment, not interest. There is no try. Persistence keeps us on the straight and narrow path.

Perspective— All the other elements of ethical power emanate from the core of perspective. Too often we make snap decisions in the heat of the moment and neglect to step back and examine the situation from a bigger perspective. Maintaining the proper perspective is also about paying attention to our inner-self and not just our task-oriented outer-self. Taking the time to enter each day with prayer, meditation, exercise, or solitude helps foster self-reflection which is needed to help us maintain the right perspective about life.

Many people believe there is a huge gray area between right and wrong and they use that as rationale to operate by situational ethics. I believe in most cases we can distinguish between right and wrong if we take the time to examine the situation and rely upon our ethical power. Posted on June 12, by Randy Conley. Ethics , Integrity , Leadership , Trust. For most of us, navigating the trials and tribulations of a day at the office, a light saber seems like overkill.

Now that would come in handy! I put in the hours, I bring in the clients, I get the job done. If you feel unappreciated, apply these three action steps to improve your working relationships. Jon Mertz shares five slices of advice to provide a solid foundation for anyone walking into a new leadership role. Real coaching uses a special type of two-way conversation that can help leaders to help others. Exceptional coaches hold the space for possibilities. When it comes to motivating people, are the carrot and stick dead?

Within months the bubble burst — their great boss left due to values conflicts and worse. How can we help leaders serve others — not themselves? This post explains how.

Michael Lee Stallard explains steps that leaders can take to protect their people from toxic stress and burnout. Rather, it is a distinct shortage of a very personal attribute: This article offers six ideas to help you strengthen your support of these individuals on your team. What stood out for me is that action speaks louder than words, or better phrased: You must have a theory that you can test in order to test what is working and what changes actually lead to improvement and learning. This relentless focus may be seen by others as rigidity or disinterest.

Read the post and sign the creed! Discover how this difference can help to empower your employees. You acquire it be acting humble. What to Do and Not to Do!

Reward Yourself

Read on to get proven tips to ensure your presentation gets off to a strong start. Posted on June 6, by Randy Conley. That was the response Jack Dashwood , a local high school baseball player, gave to a reporter when asked why he honored his verbal commitment to play baseball at U. I wanted to play for a U. I was determined to honor my word, prove I was trustworthy. So I signed my letter of intent. I was struck by the mature response of this high school senior. If you make, you should be prepared to honor it.

Dependability is the foundation of trustworthiness— Dashwood nailed this on the head. Dependability is at the root of what it means to be trustworthy. Trustworthy people keep their commitments. If they agree to do something, they do it. If challenges crop up that will prevent you from delivering on your commitment, then communicate early and often with the people involved to discuss the ramifications. Have a plan to follow-through —I truly believe that most people intend to follow-through on their commitments.

Above all, be careful with the P word. The word promise carries a tremendous amount of power. Set reasonable expectations for when you can deliver on your commitment and make sure you factor in the time and cost to do so. Posted on April 3, by Randy Conley. Commitment , Integrity , Trust. We live in an instant gratification society.

However, there are key behaviors a person can use to turbocharge the development of trust in relationships. Here are five important ones to consider:. The key to building or maintaining trust is how you handle the situation. People yearn for authentic connections in relationships, and in order for that to happen there has to be a level of vulnerability.

Admitting mistakes is one of the most effective ways to demonstrate vulnerability, and as a result, the development of trust. The problem is we often lack a plan for doing so. We over-commit ourselves or fail to sufficiently plan our course of action and end up dropping the ball. Few things erode trust more than not delivering on a commitment. Smile, laugh, and extend simple courtesies to others; it really does work in building trust. Ask people how their weekend went, inquire about their kids, learn their hobbies, and take a genuine interest in them as individuals, not just as co-workers doing a job.

When you start to do that, and do it genuinely and authentically, trust will blossom. So it is with a person of integrity.

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That person is steady and consistent in his behavior. Being a person of integrity means being honest, treating people fairly and respectfully, and acting in alignment with honorable values. If you say one thing and then do another you will severely injure trust in your relationships.

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Gossiping, spinning the truth to your benefit, omitting facts, or taking credit for the work of others are sure ways to diminish your integrity and the trust people have in you. Posted on February 14, by Randy Conley. Posted on September 6, by Randy Conley. I recently stopped at Starbucks to get my morning jolt of caffeine on the way into the office. As I was sitting at my desk waiting for my computer to finish booting up and wait, and wait, and wait….

Love your beverage or let us know. But for some reason on this particular day the message struck me. As far as Starbucks goes, in my experience they keep their promise. So, what does this have to do with leadership? What is your leadership promise? What is it your people can expect from you or count on you to do no matter what? Those examples may or may not ring true for you. So what is your leadership promise? We are all unique individuals with our own talents, abilities, strengths, and weaknesses, and our leadership promise is unique to each one of us as well.

What your leadership promise says is less important than actually identifying it, and once you know what it is, there is only one thing that remains—deliver on it. If so, what is it? How did you develop it? What advice would you give to others? Posted on July 26, by Randy Conley. Dependability , Integrity , Leadership , Responsibility , Trust.

Leadership , Promises , Trust.

Last week I shared four ways to tell if you inspire freedom or fear in your team members. Be trustworthy — The bedrock of any successful leader or team is trust. Lead or Get Off the Pot! Start A Day Care. How to Deal with Difficult Customers. How to Be the Salesman They Remember. Behaviors and Mindsets that Ruin Careers. The Brand Who Cried Wolf. Pearls of Leadership Wisdom. Not Your Average Cup of Joe. Bring Your "A" Game.

Fast Forward Your Career. It's Never the Right Time.

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Trust is the essential ingredient for leadership success.

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Or, get it for Kobo Super Points! Does integrity in leadership matter? Ed Roshitsh says the answer is yes! Here he teaches principles that he has picked up through over two decades of leading people in the military and corporate world.

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